Return Policy

EFFECTIVE 3/15/2022

RETURN POLICY:

Somerset Creations gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit at Somerset Creations. You must contact us and initiate the return within 14 days of the date ordered.

RETURN PROCESS: 

      1.  Initiate a Return

      2. Customer will be responsible for cost of return shipping. Original shipping            costs are non-refundable.

      3. Items must be in perfect condition to be accepted for return. Never worn,            No make-up or deodorant stains. Original tags must still be attached.

      4. Once we receive your return and inspect the item(s), we will refund the                purchase amount to a store credit at Somerset Creations sent to your                  order's email address. If the item does not pass return inspection you                  will not receive a refund.

       5. Please allow up to two weeks for your return to be processed.

FINAL SALE RESTRICTIONS:

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)

  • ALL embroidered items

  • Boxes (bark box, mystery, grab bags, exclusive…)

  • Altered items (such as adding a seam or ties)

  • Items purchased during a holiday/seasonal sale (including but not limited to Christmas In July, Dog Deals of Christmas, Black Friday, End Of Year Sale…)

  • Monogrammed

  • Custom Orders

  • Face Masks 

  • Hair Accessories 

  • Mystery Items

  • Doorbusters

  • Subscription Items & Boxes (includes box add-on items)

  • Gift Cards

  • Items Marked Final Sale or Under Our Sale Tab

  • Orders paid with using AfterPay or Sezzle

PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:

  1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. 

  2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 

  3. You must include a photo of the damage/defect with your email.